POLICY

【policy】

 

* Our company’s general details are addressed as the followings:

 

Ordering∙Delivery Inquiry time Infromation

 

  *Ordering time : Mon – Fri (by 11AM)

    If you order after the above time, it will be proceeded on the next day.

 

  *Delivery and delivery time

  ∙Register airmail and EMS: Monday ~ Friday at 4 p. m.     

                 (for Delivery)

  ∙ FedEx: Monday~Saturday by 10 a. m. (for Reservation)

               

  ∙ supergem=Monday-Friday pickups (for Pick-up, only philippines)

  ∙umac cargo= Pick-up every Sunday, only philippines)            

(After the above delivery time, the payment will be sent on the following date.)

 

 

*Inquiry: 

  – Monday to Friday: 9 a.m. to 9 p.m.

We will not answer beyond the inquiry time and will respond sequentially at the appointed time. We don’t explain the product. You can check the details by searching directly or through the aladin site. (We will not answer any detailed information regarding the product, such as the design of the product, track list, or release date.)

 

           

∎jiwooglobal discount∙pre-order∙service charge information

 

*jiwooglobal normal discount

∙CD:1~19 pcs:10%off

∙20pcs~: 13%off (can be mixed. Exclude DVD, Photobook, and promotion album)

∙DVD, Photobook: before released date – 10%off,after released – 8%off

∙magazine, goods, Lightstick : no discount

 aladin site  Only check the original price

 

*Promotion (pre-order)

 

∙ Promotion is sent by email and group text service.
You can check  at My kakao plus friend homepage and  promotion in  my homepage also.

∙We will take order only up to the date of the pre-order we suggested

 (We guarantee 100% benefits on pre-orders.).

 

∙Please keep the date and time of the Pre-order (It can be sold out before  release date.)

 

∙If the version cannot be selected, it will be shipped in same quantity or in random. If you want to add quantity after pre-order date, please let me know exactly what version and quantity.

 

∙I’ll let you know as soon as possible if you can add more products.

 

∙Shipment after the release date is in a first-come, first-served order. Please wait until you get the final bill.

 

 

 

∎service charge

 

 

*register airmail ,EMS, and Fedex service fee

  ∙up to 10kg=5,000won

  ∙up to 20kg=8,000won

  ∙up to 30kg=10,000won

 

*sea cargo service fee(only philippines)

∙supergem ,umac (jumbo box)=20,000 won

                    (regula box)=13,000 won

 

*Goods service fee

*In case of substitution for purchasing, we will receive 10% service charge of the total

100% advance deposit, only 5% service charge is received the product for the withdrama site. (but Lightstick 10% service charge) You must send the item name and price to the order form exactly.

(We cannot place an order unless you have completed a link on the order form.)

We don’t purchase goods in dollars and If it is a reservation product, you must send me an order to me 3 days before the end of sale

 

 

∙We are not responsible for any defects in purchased goods that we cannot directly identify. (For overseas shipments, it may be difficult to get a refund due to the high shipping cost.)

 

 

∎Ordering ∙ Delivery process

∙orderfrom + 100% deposit ->Confirm->order-> Packing->Final bill-> Confirmation of payment-> delivery-> send Invoice

 

 

 

 

 

 

How to order (Minimum order quantity :15 pcs (can be all CD,DVD,Photobook Include .except for Goods)

 

1. Go to the homepage and click on the order form

If you send me your email address, I will send you an order form.

 

 Customs report amount, item list, and requirements, etc.>

 We cannot ship without customs declaration amount and item list.

 Customs declarations can only be expressed in dollars and recommend them when inquiring about customs and shipping but are not responsible for any aspects (it is best to check your customs type directly.)

 

 

                     

 

 

2.  Please order carefully.

You can’t cancel the order once the advance deposit has been made.

 

3. Please check the price of the album you want on the Aladin site (see the above picture). Please check the quantity of your order and the release date, apply the discount rate to calculate all amounts, then deposit 100% of the purchase price, and email us your order sheet and confirmation photo.  We don’t proceed with the order unless the deposit is confirmed ( the aladin site is It has nothing to do with our company.Just an update is a quick and  sell only at fixed price site.)

 

 

4 .If you have additional orders, please update the last order form and email again.

(If the additional order amount is over 200,000 won, you will need to send a 100% advance of the additional item amount again and

We cannot proceed with your order if you have sent us a new order form without updating it. )

 

 

5. We will notify you by e-mail within 1 to 3 days after we identify the products that have been sold out after the order.

 

6. If you change the shipping information, you must send it by e-mail at least 2 days in advance.

 

 

7. If you receive the bill and the order is left, please delete the goods shipped immediately to avoid confusion, update the remaining quantity accurately and send it back to e-mail

(If the order is duplicated because of this, it cannot be cancelled and we are not responsible.)

 

 

 

 

8. We do not know the exact amount until the package is completed and we will send you the final bill when the package is completed. Once the deposit is confirmed, the tracking number is sent via email or business site. We can cancel your order and do not refund the deposit if money is not paid within 15 days of receipt of the bill.

 

 

*etc

∙All payments are calculated in USD or won and all items in the bill are calculated in KRW.

All times and dates are based on the Seoul time of Korea, and the calculation is based on the exchange rate of the day.

 

 

∙Deposits should be sent in a certain way (won currency only or dollar only).

 

 

∙If you have to make multiple payments, You can lose money at the fee.and If you remit both won and dollar, Calculate your PayPal fee first. so easy to calculate.

We first calculate with KRW and then convert to dollars.

*Poster

∙ We deliver posters by rolling them away without grounding them. We don’t sell poster tubes.

 *Warehouse Services

up to / weight service fee
up to 5kg 10,000won
up to 10kg 15,000won
up to 15kg 25,000won
up to 20kg 35,000won
up to 25kg 45,000won
up to 30kg 55,000won

Air delivery (EMS, FEDEX, REGISTER AIR MAIL, LBC)
Storage period: 20 days from the date the first item arrived at the warehouse
2,000 won per day will be charged after 20 days.
sea cargo ( UMAC, SUPER GEM, LBC)
Storage period: 30 days from the date the first item arrived at the warehouse
2,000 won per day will be charged after 30 days.
* If you purchase more than $500 from our company(If your order in currently in progress)
Storage period: You can use warehouse service for a month.
(Additional costs will be incurred after a month.)
* If you purchase more than $1,000 from our company (If your order is currently in progress)
Storage period: warehouse service is available until jumbo box or regular box is full.
* warehouse Information
NAME : jiwooglobal or 김지윤
Address : 대구광역시 수성구 지범로 31안길 7-4,1층
(1F, 7-4, Jibeom-ro 31an-gil, Suseong-gu, Daegu)
postal code: 42193
Phone number: 010-9066-6826
(+82-10-9066-6826)

# When using the warehouse service We only provide tracking number and weight.
 *Company Information
NAME:Jiwooglobal or 김지윤
Address:대구광역시 수성구 지범로 31안길 7-4, 1층
(1F,7-4, Jibeom-ro 31an-gil, Suseong-gu, Daegu)
postal code: 42193
Phone number: 010-9066-6826
                           (+82-10-9066-6826)
*please provide the  exact  tracking number and name first.
Recipient=
Please write your English name
*We only give you the tracking number and weight.
*If you use a lot of small boxes
​= we calculate the total weight of all boxes.
*The price of 1 kg and 5 kg is the same.
*If the size is difficult to deliver, an add fee will be charged.
*We are not responsible for any problems caused by your fault.

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